The Sales Account Manager is responsible for driving year-over-year growth within assigned retail accounts by building strong customer relationships, managing product portfolios, and executing projects that meet customer expectations. This role requires a proactive, analytical, and relationship driven professional who thrives in a fast-paced environment.

Key Responsibilities

• Serve as the primary point of contact for assigned retail partners, responding to inquiries and resolving issues promptly.

• Collaborate with internal teams to develop and execute growth strategies for each account.

• Manage RFQs from receipt through formal submission to secure new and incremental business.

• Utilize sales and marketing collateral, design trends, competitive insights, and innovation to meet or exceed annual account budgets.

• Conduct research to understand customer strengths, weaknesses, opportunities, and threats within their competitive landscape.

• Prepare and deliver formal business reviews at required intervals.

• Support and execute corporate strategic initiatives and deliverables.

• Build and strengthen customer relationships through meetings and occasional entertainment outside standard business hours.

• Develop and implement off-shelf promotional programs to drive incremental sales.

• Oversee packaging development to ensure accuracy and adherence to brand standards.

• Analyze account performance and provide actionable recommendations on assortment, pricing, and promotional strategies.

• Maintain up to date SKU landscape documentation for all product entries and exits.

• Monitor product quality and return-to-vendor (RTV) metrics to identify improvement opportunities.

• Partner with the customer service team in Alpharetta, GA to provide training and support as needed.

• Track and report sales metrics and progress-to-goal to leadership teams in the U.S. and Xiamen.

• Ensure compliance with contractual terms and resolve any disputes or non-compliance issues.

• Perform additional duties as assigned by the VP of Retail.

Qualifications

Education & Experience

• Bachelor’s degree in Business or related field, or equivalent experience.

• 3–5 years of experience in account management, sales, or a related field.

• Experience in the plumbing fixtures industry is highly preferred.

Skills & Competencies

• Excellent verbal and written communication skills.

• Strong business acumen and analytical abilities.

• Proven project management skills with high attention to detail.

• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).

• Strong work ethic, dependability, and ability to manage multiple priorities.

Additional Requirements

• Ability to travel up to 50% across the U.S., including overnight stays, with occasional international travel.

• Ability to read, write, analyze, and interpret general business correspondence.

• Ability to effectively present business information to clients and internal stakeholders.