Desktop Support Specialists

Desktop Support Specialists

These positions will be Monday- Friday, fully on-site, 40/hrs per week in either our Chevy Cahse, MD or Durham, NC office.

Title:  Service Desk Support Specialist II

Bill rate: $24.00-25.00 per hour

Length of assignment: 3 months

Hours: 8:00 a.m.-5:00 p.m.

The Desktop Support Specialist helps employees with their computers, software, and access to company systems. This role is the first point of contact when someone needs technical help—whether it’s fixing a problem, answering questions, or walking a user through a task. The specialist makes sure systems stay secure, stable, and up to date, and they follow company policies and all applicable regulations.

What the Role Does

• Supports employees with issues related to computers, software, networks, and general IT questions.

• Troubleshoots problems, provides step-by-step guidance, and logs all support requests in the company’s ticketing system.

• Manages user accounts, including adding, updating, or removing employees from systems after proper approval.

• Helps respond to technology emergencies or security incidents as part of the incident response team.

• Works with outside vendors to maintain or purchase equipment, software, and accessories.

• Assists with installing updates, patches, and new hardware or software.

• Supports various IT projects assigned by the Information Systems Manager.

• Directs inquiries to the right department and follows up to ensure issues are resolved.

• Prepares routine and special reports as needed.

• Stays aware of technology trends in the financial industry.

• Demonstrates professionalism, integrity, respect, and adherence to company values.

• Follows safety rules and reports unsafe conditions.

• Performs other duties as assigned.

Skills and Knowledge Needed

• Basic understanding of IT operations, troubleshooting, hardware/software support, and network administration.

• Strong skills using Microsoft Office (Word, Excel, PowerPoint, Outlook).

• Good organizational and time-management abilities.

• Clear communication skills—both written and verbal—with the ability to explain technical information in simple terms.

• Ability to read instructions, interpret documents, write reports, and interact professionally with employees and customers.

• Basic math skills, including working with percentages, ratios, and simple calculations.

• Ability to work independently with general supervision.