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EDI Customer Service Specialist

Corona, CA 92879

Posted: 11/21/2023 Job Category: Customer Service Job Number: 2087494

Job Description

Kinetic Personnel Group is working with an Organization located in Corona to recruit for an Immediate EDI Custom Service Specialist Opportuity

40+ hours per week

Work Schedule 7:30AM-4PM

 

Job Scope:

 

  • Under general supervision, perform administrative tasks in the processing of customer orders, including domestic, international, and OEM.

  • Process sales orders (manual and EDI), troubleshoot order discrepancies, assist representatives with pricing, order processing, and delivery issues.

  • Process RMAs and credits, and assist customers with billing, shipping, and product inquiries.

  • Answer general customer questions regarding order status, returns, shipping information, and ensure follow-up until the inquiry is closed.

  • Work between multiple customer portals and applications to enter, pull, and assess customer information.

  • Review orders daily for possible issues regarding order fulfillment, address issues, and identify fraud concerns.

  • Reports to management overall health of EDI.

  • Maintain detailed documentation and process flows of all EDI processes.

  • Identify, troubleshoot, track and manage EDI related issues with internal/external partners to resolution.

  • In dept knowledge of major EDI transactions, troubleshooting complex EDI communications.

  • Ability to manage multiple projects.

 

Minimum requirements:

 

  • 3-5 years of similar experience

  • 3-5 years’ experience operating + troubleshooting EDI Programs

  • 3-5 years in Customer Service operations

  • EDI troubleshooting knowledge.

  • Ability to work with 3rd party vendors such as Ternpoint.

  • Heavy in the client relations side.

  • Ability to manage multiple projects

 

Pay Range: $25-$30

 

For Immediate Consideration, please submit your resume for review to carolina.martinez@kpg-inc.com or you can call us at 951-256-4707.

 

We look forward to working with you !

Meet Your Recruiter

Vanessa I

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