Customer Service Representative

Location: Azusa, CA

Salary: $25+

Position Type: Full-Time (Temporary – 2+ months, potential extension)

Department: Sales

Reports To: Customer Service Supervisor

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Position Overview

We are seeking an experienced Customer Service Representative to support the team during a temporary coverage period (2+ months) while a team member is out. This role requires a seasoned professional who can step in quickly, manage daily customer service operations, and provide additional support even after the initial coverage period if needed.

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Position Summary

We are seeking a customer-oriented Customer Service Representative to act as a liaison, provide product and service information, and resolve customer issues efficiently. This role focuses on delivering excellent service and maintaining high customer satisfaction.

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Key Responsibilities

• Manage incoming calls and customer inquiries

• Provide product information, pricing, and lead times

• Process orders, quotes, and repair requests; provide order status updates

• Open and maintain customer accounts

• Handle returns, complaints, and issue resolution in a timely manner

• Maintain accurate records of customer interactions and transactions

• Collaborate with internal teams to support customer needs

• Meet customer service and performance goals

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Qualifications

• 5+ years of customer service experience

• Strong communication and problem-solving skills

• Experience handling high call volumes

• Familiarity with CRM systems

• Ability to multitask and manage time effectively

• Customer-focused with a professional and adaptable approach

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Education

High School Diploma required; Associate’s Degree preferred

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Work Environment

Office-based role