Customer Service Representative (Manufacturing / Sales Support)

Schedule: Monday – Friday | 7:00 AM or 8:00 AM start time
Hours: Approximately 9 hours per day; overtime required as needed
Pay Rate: $29.00 – $39.00 per hour (DOE)
Location: Commerce, CA (onsite)

About the Role

We are seeking a Customer Service Representative to provide exceptional support to our customers and act as the primary point of contact for all customer-related communications. This role partners closely with Engineering, Quality, Production, Accounting, and Sales to ensure accurate order processing, timely delivery, and outstanding customer satisfaction in a fast-paced manufacturing environment.

Key Responsibilities

Customer Support & Order Management

• Serve as the primary point of contact for customers via phone, email, and live chat

• Prepare customer quotations and proposals using established pricing guidelines

• Process and manage sales orders using ERP software, ensuring accurate communication of customer requirements to internal teams

• Track orders and shipments, provide status updates, and expedite orders as needed

• Review customer terms, conditions, and quality clauses to ensure compliance

• Issue return authorizations, credits, and replacements when applicable

Sales & Distributor Support

• Follow up on major quotations and support distributor relationships

• Register and navigate customer portals for RFQs, orders, changes, and documentation

• Maintain accurate sales records and prepare required reports

Customer Experience & Quality

• Address customer inquiries, concerns, and complaints professionally with a focus on resolution

• Escalate issues when necessary to ensure customer satisfaction

• Help maintain strong customer ratings for on-time delivery and quality performance

Administrative & Accounting Support

• Assist Accounting with collection of past-due invoices

• Prepare Pro Forma invoices as needed

• Maintain organized records and documentation

Continuous Improvement

• Proactively identify process improvement opportunities

• Uphold high ethical standards and professional integrity

Qualifications

Education & Experience

• Bachelor’s degree in Business Administration, Engineering, or a related field preferred

• Minimum 3+ years of experience in sales administration, customer service, or sales support

• Manufacturing or aerospace industry experience preferred

• Equivalent combination of education and experience will be considered

Skills & Technical Requirements

• Strong organizational and time-management skills

• High attention to detail and accuracy

• Ability to prioritize and manage multiple tasks in a fast-paced environment

• Proficient in Microsoft Office (Excel, Word, Outlook)

• ERP order entry experience required (AS400 / MAPICS preferred)

• Strong written and verbal communication skills

• Customer-focused, team-oriented mindset

Compensation & Benefits

• 401(k) with company match

• Profit sharing

• Tuition reimbursement

• Medical, dental, vision, and life insurance

• Flexible Spending Accounts (FSAs)

• Paid sick time, PTO, holidays

• Annual raises and additional benefits