EDI Customer Service Specialist

Kinetic Personnel Group is working with an Organization located in Corona to recruit for an Immediate EDI Custom Service Specialist Opportuity

40+ hours per week

Work Schedule 7:30AM-4PM

Job Scope:

• Under general supervision, perform administrative tasks in the processing of customer orders, including domestic, international, and OEM.

• Process sales orders (manual and EDI), troubleshoot order discrepancies, assist representatives with pricing, order processing, and delivery issues.

• Process RMAs and credits, and assist customers with billing, shipping, and product inquiries.

• Answer general customer questions regarding order status, returns, shipping information, and ensure follow-up until the inquiry is closed.

• Work between multiple customer portals and applications to enter, pull, and assess customer information.

• Review orders daily for possible issues regarding order fulfillment, address issues, and identify fraud concerns.

• Reports to management overall health of EDI.

• Maintain detailed documentation and process flows of all EDI processes.

• Identify, troubleshoot, track and manage EDI related issues with internal/external partners to resolution.

• In dept knowledge of major EDI transactions, troubleshooting complex EDI communications.

• Ability to manage multiple projects.

Minimum requirements:

• 3-5 years of similar experience

• 3-5 years’ experience operating + troubleshooting EDI Programs

• 3-5 years in Customer Service operations

• EDI troubleshooting knowledge.

• Ability to work with 3rd party vendors such as Ternpoint.

• Heavy in the client relations side.

• Ability to manage multiple projects

Pay Range: $25-$30

For Immediate Consideration, please submit your resume for review to carolina.martinez@kpg-inc.com or you can call us at 951-256-4707.

We look forward to working with you !