Job Title: Service Writer

Location: Fullerton, CA

Job Type: Temporary Assignment (4 to 5 months)

Pay Rate: $23 - $25/hr

Schedule: Monday – Friday, 7:00am to 3:30pm

Job Description:

We are seeking a dedicated and enthusiastic individual to join our service team as a Service Writer for a leading construction equipment manufacturer in Fullerton, CA. The Service Writer plays a crucial role in providing exceptional support to both customers and technicians.

Key Responsibilities:

• Customer Interaction: Serve as the primary point of contact for customers, coordinating equipment repairs in the shop. Communicate with customers via phone, electronically, and in person.

• Equipment Management: Check in equipment and manage the scheduling of customer equipment repairs, drop-offs, and pick-ups.

• Administrative Duties: Process all internal records related to repair work, manage parts inventory, and handle received parts.

• Support Technicians: Provide support to technicians by ensuring they have the necessary information and parts to complete repairs efficiently.

Top Requirements:

• Customer Service and Administrative Experience: Proficient in answering phones, documentation, and filing maintenance reports.

• High-Volume Environment: Ability to work effectively in a fast-paced, high-volume setting.

• Mechanical Aptitude: Basic understanding of automotive, construction, or electronics is preferred.

• Positive Attitude: Energetic, positive, and personable, especially over the phone.

If you are passionate about customer service and are eager to learn about mechanical parts, submit your resume for immediate consideration!