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Healthcare Call Center Rep. (Member, Provider)

Ontario, CA 91761

Posted: 03/01/2024 Job Category: I.T. Job Number: 1975543

Job Description

Kinetic Personnel Group is currently recruiting for multiple positions for a Healthcare Call Center – a public health agency in the Ontario area. This multibillion-dollar nonprofit is renowned for its work in the community and being a great place to work.

These positions range from Member Service Representative, Provider Services Representative and other healthcare call center positions.

Job Duties:

  • Communicate with contracted and non-contracted clients/members by providing information and assistance as appropriate.

  • Assist members/clients s with interpreting Member eligibility and benefit information

  • Successful completion Call Center training,

  • Active participation in continuous training,

  • Follow required call scripts and QA requirements.

  • Handle an average of 65 inbound/outbound calls per day.

  • Strict adherence to specific work schedule and company attendance and punctuality policy.

  • Document timely and accurate of all calls received. Over 100% call documentation is required

Job Requirements:

  • High School Diploma or GED ( will be verified)

  • 1 year of Healthcare Call Center experience (Hospital, Clinic, Collections, IPA, etc)

  • Or 2 years of Call Center experience (any industry) with 2 years of healthcare industry experience

  • Type 35 WPM (pass assessment

  • Basic MS Office/computer skills

  • Excellent customer service and communication verbal/written skills preferred

  • Knowledge of Medicare and / or Medi-CAL preferred

  • Must pass a criminal background check and drug test per healthcare federal and state regulations


Pay Range: $21-$22/hr

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