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Healthcare Call Center Rep. (Member, Provider)
3281 E. Guasti Rd. Ontario, CA 91761 United States of America
Job Description
Kinetic Personnel Group is currently recruiting for multiple positions for a Healthcare Call Center – a public health agency in the Ontario area. This multibillion-dollar nonprofit is renowned for its work in the community and being a great place to work.
These positions range from Member Service Representative, Provider Services Representative and other healthcare call center positions.
Job Duties:
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Communicate with contracted and non-contracted clients/members by providing information and assistance as appropriate.
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Assist members/clients with interpreting Member eligibility and benefit information
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Successful completion Call Center training,
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Active participation in continuous training,
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Follow required call scripts and QA requirements.
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Handle an average of 65 inbound/outbound calls per day.
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Strict adherence to specific work schedule and company attendance and punctuality policy.
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Document timely and accurate of all calls received. Over 100% call documentation is required
Job Requirements:
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High School Diploma or GED ( will be verified)
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1 year of Healthcare Call Center experience (Hospital, Clinic, Collections, IPA, etc)
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Or 2 years of Call Center experience (any industry) with 2 years of healthcare industry experience
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Type 35 WPM (pass assessment
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Basic MS Office/computer skills
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Excellent customer service and communication verbal/written skills preferred
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Knowledge of Medicare and / or Medi-CAL preferred
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Must pass a criminal background check and drug test per healthcare federal and state regulations
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Pay Range: $21-$22/hr
