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Kinetic Personnel Group, Inc.
https://www.kineticpersonnelgroup.com/wp-content/uploads/2023/06/200x200.png
http://www.kineticpersonnelgroup.com
http://www.kineticpersonnelgroup.com
USD
20.00
HOUR
true
Dispatcher
Posted: 11/11/2022
2022-11-11
2022-12-29
Job Category: Admin/Clerical
Job Number: 2041854-1
Pay Rate: $20.00/hour
Job Description
We are seeking a seasoned dispatcher with logistics experience for one of the leaders in energy solutions experiencing hyper-growth in Orange County, CA. The ideal candidate should be able to multi-task, handle heavy call volumes calmly and professionally, be a self-starter with a team-first mentality, and exhibit exceptional communication both written and verbal. The ideal candidate will be someone with experience working in the Logistics/Trucking Industry.
Responsibilities/Duties:
- Respond to customers requests via email or phone
- Dispatch appropriate Technician to each call
- Communicate estimated time of arrival (ETA) to customers
- Verify not to exceed (NTE=customer s price limit)
- Ensure work order is updated
- Check for parts used in description and listen for materials used
- Verify time (travel and labor)
- Confirm valid part number & model/serial numbers
- Check if permits are needed
- Check if call number is under warranty
- Ensure the Warranty form is complete and attached prior to the Technician leaving the site
- Send copies to appropriate Weights and Measures County within 24 hours
- Ensure all forms have accurate information for hanging hardware and calibration
- Ensure Technician corrects any errors prior to sending in results
- Ensure pictures are attached if have new part
- Follow-up with customers to ensure our service was complete and satisfactory.
- Run various reports ensuring everyone is abreast of job statuses thus enabling prompt closure of jobs for billing
- Ensure appropriate personnel and clients are all made aware, (via email communication) of jobs that will require 3+ days to acquire parts
- Follow-up with appropriate personnel with all jobs that require multiple tech trips to a job site
- Dictate clear notes of duties when needed & prioritize workloads independently accordingly
Requirements/Skills:
- Able to work independently and with a team to reach a mutual goal
- Communicate clearly with clients and technicians verbally and written
- Able to calm distressed clients to resolve matters professionally and efficiently
- Use and interpret spreadsheets
- Proficiency in MS Office Word, Excel, Outlook
Responsibilities/Duties:
- Respond to customers requests via email or phone
- Dispatch appropriate Technician to each call
- Communicate estimated time of arrival (ETA) to customers
- Verify not to exceed (NTE=customer s price limit)
- Ensure work order is updated
- Check for parts used in description and listen for materials used
- Verify time (travel and labor)
- Confirm valid part number & model/serial numbers
- Check if permits are needed
- Check if call number is under warranty
- Ensure the Warranty form is complete and attached prior to the Technician leaving the site
- Send copies to appropriate Weights and Measures County within 24 hours
- Ensure all forms have accurate information for hanging hardware and calibration
- Ensure Technician corrects any errors prior to sending in results
- Ensure pictures are attached if have new part
- Follow-up with customers to ensure our service was complete and satisfactory.
- Run various reports ensuring everyone is abreast of job statuses thus enabling prompt closure of jobs for billing
- Ensure appropriate personnel and clients are all made aware, (via email communication) of jobs that will require 3+ days to acquire parts
- Follow-up with appropriate personnel with all jobs that require multiple tech trips to a job site
- Dictate clear notes of duties when needed & prioritize workloads independently accordingly
Requirements/Skills:
- Able to work independently and with a team to reach a mutual goal
- Communicate clearly with clients and technicians verbally and written
- Able to calm distressed clients to resolve matters professionally and efficiently
- Use and interpret spreadsheets
- Proficiency in MS Office Word, Excel, Outlook
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Ready to take the next step in your career? Explore our job opportunities in and around Buena Park, California, where endless possibilities await! Nestled in sunny Orange County, Buena Park boasts a vibrant community with a perfect blend of cultural attractions, like the vibrant Knott's Berry Farm, the historic Buena Park Downtown, and the Medieval Times dinner theater, offering a bit of something for everyone. With its proximity to stunning beaches, renowned art galleries, impressive theaters, and a plethora of dining options ranging from world-class seafood to delectable ethnic cuisine, Buena Park provides a dynamic backdrop for professional growth and fulfillment. Join us in this dynamic region, where exciting career opportunities intersect with a laid-back California lifestyle.
