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Customer Service Representative

Ontario, CA 91761

Posted: 12/21/2023 Job Category: Customer Service Job Number: 2089400

Job Description

Kinetic Personnel Group partners with a variety of organizations across Manufacturing and Service Organizations to recruit for Customer Service Professionals:

 

On a Day-to-Day Basis, a Customer Service Representative Will:

 

- Serve as the frontline representative for the organization's brand or services , addressing customer inquiries, concerns, and requests via phone or email.

- Provide accurate and timely information about products, services, and contracts.

- Assist customers in resolving issues, troubleshooting, and ensuring a positive resolution to their inquiries.

- Maintain a high level of professionalism and empathy while handling customer interactions.

- Document customer interactions and feedback, contributing to ongoing process improvements and product enhancements.

- Collaborate with cross-functional teams to escalate and resolve complex customer cases.

 

Pay range based on experience: $22 - $26 per hour

40+ hours per week, Monday to Friday

 

Qualifications:

- 3-5 years of Previous customer service experience within Manufacturing or Service Organizations

- Excellent communication skills: verbal is necessary.

- Strong problem-solving abilities and a proactive attitude.

- Patience and empathy when dealing with customer concerns.

- Ability to multitask and work in a fast-paced environment.

 

For immediate consideration, please submit your resume today!

 

KPG Team

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