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Customer Service Representative
1040 S. Vintage Ave. Bldg. A Ontario, CA 91761 United States of America
Job Description
Kinetic Personnel Group partners with a variety of organizations across Manufacturing and Service Organizations to recruit for Customer Service Professionals:
On a Day-to-Day Basis, a Customer Service Representative Will:
- Serve as the frontline representative for the organization's brand or services , addressing customer inquiries, concerns, and requests via phone or email.
- Provide accurate and timely information about products, services, and contracts.
- Assist customers in resolving issues, troubleshooting, and ensuring a positive resolution to their inquiries.
- Maintain a high level of professionalism and empathy while handling customer interactions.
- Document customer interactions and feedback, contributing to ongoing process improvements and product enhancements.
- Collaborate with cross-functional teams to escalate and resolve complex customer cases.
Pay range based on experience: $22 - $26 per hour
40+ hours per week, Monday to Friday
Qualifications:
- 3-5 years of Previous customer service experience within Manufacturing or Service Organizations
- Excellent communication skills: verbal is necessary.
- Strong problem-solving abilities and a proactive attitude.
- Patience and empathy when dealing with customer concerns.
- Ability to multitask and work in a fast-paced environment.
For immediate consideration, please submit your resume today!
KPG Team
